Processing Time

In-Stock Items

Orders are processed within 1–3 business days (excluding weekends and holidays).

Pre-Order Items

Jack Ex operates on a pre-order model for select releases.
This allows us to reduce waste and produce only what our community wants.

Pre-order production time: 4–5 weeks
Once production is complete, your order will be prepared for shipment.

Estimated pre-order timelines are provided on each product page.

You will receive a shipping confirmation email with tracking once your order has been dispatched.

Shipping Destinations

We currently ship to the following countries:

• Canada
• United States
• United Kingdom
• Australia
• New Zealand

As Jack Ex grows, we will continue expanding to more regions and aim to offer worldwide shipping in the future.
If your country is not available at checkout, please check back during future drops.

Shipping Rates & Delivery Estimates

Shipping rates are calculated at checkout based on your location and selected shipping method.

Estimated delivery times (after shipment):

• Canada: 3–7 business days
• United States: 5–10 business days
• United Kingdom: 7–14 business days
• Australia & New Zealand: 10–21 business days

Note: Delivery times may vary due to customs processing, carrier delays, or high-volume periods.

Shipping Carriers

We partner with trusted carriers, including:
Canada Post, UPS, FedEx, and DHL
to ensure reliable and secure delivery.

Order Tracking

Once your order ships, you will receive a tracking number via email.
Please allow up to 48 hours for tracking information to update.

Customs, Duties & Taxes (International Orders)

International orders may be subject to additional customs duties, VAT, or import taxes charged by your country.
These fees are not included in your order total and are the responsibility of the customer.

Lost or Delayed Packages

If your package is significantly delayed or appears lost in transit, email us at
contact@jackexpression.com, and we will assist you in resolving the issue with the carrier.

Incorrect Shipping Information

Please double-check your address at checkout.
Jack Ex is not responsible for packages lost or delayed due to incorrect or incomplete shipping information.

Returns & Exchanges

For full details, please refer to our Return Policy.

Questions?

For any shipping-related inquiries, contact us at:
📩 contact@jackexpression.com