At Jack Ex, every piece we create carries an expression, a story. If it doesn’t feel right, we’ll make it right.

Returns
We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

To be eligible for a return:

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  Your item must be in its original condition — unworn, unused, with tags, and in original packaging.
  
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  A receipt or proof of purchase is required.
  

To start a return, contact us at contact@jackexpression.com.

Returns should be sent to:

1910 Pembina Highway
Winnipeg, MB R3T 4S5
Canada

If your return is accepted, we’ll send you a return shipping label and instructions. Returns sent without prior approval will not be accepted.

Pre-Orders
Pre-orders cannot be canceled before production is complete. Once delivered, pre-orders are eligible for return under the same conditions as regular orders.

Damages & Issues
Please inspect your order upon reception. If your item is defective, damaged, or incorrect, email us immediately at contact@jackexpression.com and we’ll resolve it quickly.

Non-Returnable Items
Some items cannot be returned:

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  Custom pieces & limited drops
  
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  Final sale items & gift cards
  
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  Worn, washed, or damaged items
  

If unsure about a product, reach out before purchasing.

Exchanges
The fastest way to get the right item is to return your current item first. Once approved, place a new order for the item you want.

Refunds
Once your return is received and inspected, we’ll notify you of approval. If approved, refunds are issued to your original payment method within 10 business days.

Depending on your bank or card issuer, it may take additional time for funds to appear. If more than 15 business days have passed since approval and you haven’t received your refund, email us at contact@jackexpression.com.